Privacy Policy
BAY37 respects your privacy. We collect only the information needed to fulfill your order and operate the site, we do not sell or rent customer data, and we store only what is necessary to do business with you.
Information We Collect
We collect the following information when you interact with the site:
- Order information: name, email address, shipping address, order contents, and payment method selection, provided when you place an order.
- Contact information: email address provided when you sign up for updates or contact us directly.
- Technical information: IP address, browser type, and aggregated page-view data collected by our self-hosted analytics (no cross-site tracking, no third-party cookies).
- Communications: records of your emails, WhatsApp messages, or other communications with us, retained to provide support and verify orders.
How We Use Your Information
We use the information collected only for the following purposes:
- Processing and fulfilling your orders.
- Sending order confirmations, payment instructions, and shipping notifications.
- Responding to your questions and providing support.
- Occasional product announcements or promotional offers (only if you have opted in).
- Detecting and preventing fraud, misuse of the service, or violation of our Terms.
- Complying with applicable legal obligations.
Third-Party Service Providers
We use a small number of third-party providers to operate the site. Each receives only the information needed for their specific function:
- Resend — transactional email delivery (order confirmations).
- Payment processors (Apple Pay, Venmo, Cash App, Coinbase/CoinPal, banking partners) — used directly by you to complete payment. We do not store your full payment credentials.
- Shipping carriers (USPS, FedEx) — receive your shipping address to deliver your order.
- Self-hosted analytics (Umami, operated by us) — aggregated traffic metrics, no personal profiles, no cross-site tracking.
What We Do Not Do
- We do not sell, rent, or trade customer information to third parties.
- We do not use third-party advertising networks and do not run retargeting or programmatic ads against your data.
- We do not combine your data with external data brokers.
Cookies and Local Storage
We use browser localStorage to remember your research-use acknowledgment, any applied promo code, and items in your cart during your session. We do not use third-party tracking cookies. You can clear this data at any time via your browser’s clear-site-data or local-storage controls.
Data Retention
Order and communication records are retained for as long as reasonably necessary to provide support, verify subsequent orders, handle disputes, and comply with legal, tax, and accounting obligations. Marketing email lists are retained until you unsubscribe.
Your Choices and Rights
You can:
- Unsubscribe from marketing emails using the link in any marketing message.
- Request a copy of the personal information we hold about you.
- Request correction or deletion of your personal information, subject to legal retention requirements.
- Contact us with any privacy question at bay37@proton.me.
Security
We use industry-standard measures to protect data in transit (HTTPS everywhere) and at rest. No electronic transmission or storage is 100% secure; while we take reasonable steps to protect your data, we cannot guarantee absolute security.
Children
BAY37 is intended for users aged 21 and over. We do not knowingly collect information from anyone under 21. If you believe a minor has provided us with information, please contact us at bay37@proton.me and we will delete it.
International Users
BAY37 currently operates and ships within the United States. If you access the site from outside the U.S., your information may be transferred to and processed in the United States.
Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the site after changes are posted constitutes acceptance of the updated policy.
Contact
Privacy questions? Email bay37@proton.me.